Account Management
The best talent acquisition teams trust Eploy
The Account Management function at Eploy is here to assist all our existing customers with their accounts.
The team's responsibility is to ensure that you are supported in all aspects of your Eploy system, whether that be managing your contract and account, keeping you up to date with our latest version releases or new features and technologies. Your Account Manager will also hold regular account calls and account review meetings, formulate action plans and support you throughout your Eploy journey.
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''Eploy as a company embrace the fact that there are other systems that businesses will use, rather than silo/distance themselves from potential competitors, and will offer support on integrating with other products. The support is brilliant, patient, capable, and understanding. The account management is also excellent; transparent in costs and functionality, extremely well-prepared for reviews, and very responsive to queries and change requests. In this post-covid world of slack delivery of products and services, Eploy's professionalism and service levels are god-tier.''
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Howard Jones
Head of Digital Services
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Eploy Account Management Team Help You Create Your Perfect Recruitment Journey
Eploy's Account Management Team always take the time to understand what Your talent acquisition goals are through:
- Understanding Your Goals - Eploy's Account Managers take the time to fully understand what your top talent acquisition objectives and challenges are, to help you fully leverage your system.
- Reviewing Your Processes - the team regularly review how you are currently leveraging Eploy's technologies, in order to help you find untapped opportunities within the system.
- Keeping You Informed - you can rest assured that you will be kept in the loop about all that is happening at Eploy, as well as within the wider Talent Acquisition Community.
- Continual Improvement - we find the best ways to work together in order to deliver continual improvement of your recruitment journeys.
The Account Management Lifecycle
The Account Management Lifecycle shows the regular activities our team partakes in to ensure our customers are provided with everything they need to reach their Talent Acquisition Goals.
Account Introduction
This initial introduction to your dedicated Account Manager offers the opportunity to provide feedback on the Implementation process and set your future plans and goals with Eploy.
3 Month Review
A 3 month touch point for your Account Manager to review how you and your team found using the system in real life. This offers the perfect opportunity to further enhance your system.
6 Month Review
This is a meeting Eploy users have every 6 months, during which your Account Manager will really dig into your day to day use of Eploy, as well as reviewing how we can support you better. Your dedicated Account Manager will review your system usage, including what key recruitment features you leverage, as well as which of the key system features you use the most. This time also includes reviewing any untapped system opportunities and integration options that can help you reach your Talent Acquisition goals. We also use this meeting to fill you in on the latest at Eploy, including any system updates, recent awards and Customer Success KPIs.
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