World Class Customer Support

Your journey with Team Eploy does not end after you go-live. In many respects, it has only just begun! We continue to support you both online and in-person. Our Customer Success team are on hand to ensure you are getting the very best out of your investment in Eploy, and our Account Management team will keep you up to date with all of our latest developments.

With Eploy, you get award winning customer support as standard

Eploy’s Customer Success Team

Our Customer Success team are highly trained Eploy Experts. The team has a wealth of prior experience working within recruitment but have successfully made the transition to working within a dynamic software business.

Put simply, they understand recruitment, understand Eploy and will understand your objectives.

You can contact the team by phone and email, and they will handle all of your service requests directly via our online ticketing system, ensuring you are always kept ‘in the loop’.

Learn more about our Customer Success team

Eploy Knowledge Base

The Eploy Knowledge Base is our online platform for user help, video tutorials, support documents, and raising service request tickets. You and your team can access the Knowledge Base directly from within your Eploy system.

Eploy Account Management

Once you have successfully gone live we will introduce you to your Eploy Account Manager who is responsible for ensuring the smooth running of your account.

Your Account Manager will handle any account queries and requests and will keep you up to date with the latest news and technical innovations.

You'll have a face-to-face account review at least once every six months. For this meeting, your Account Manager will prepare a detailed presentation which includes system statistics and support ticket analysis. It’s an excellent opportunity for us both to learn more about each other and build a great working relationship together.

Learn more about Eploy's Account Management

Eploy Academy

Our dedicated Training Team, also known as Eploy Academy, provide online and on-site training in all aspects of Eploy. Training is a continual part of the process and is particularly useful when you have new team members or when you introduce new Eploy features.

Learn more about Eploy Academy

Upgrade Release Management

When we upgrade your version of Eploy we work with you to agree a time and date for the upgrade to give enough time for you to make any preparations if necessary.

Eploy creates detailed release notes for each Eploy System Upgrade, in addition, new training materials for new features are created and added to the online Eploy Knowledge Base.

Continuous Improvements

Eploy is a highly configurable system, so there are a vast number of modules and processes that can be configured directly in the system by you and also by Eploy.

Of course, you can always contact our Customer Success team who are there to help with any configuration changes that you may wish to make to your Eploy System.

Eploy FAQs

To contact Eploy's Customer Success Team you can either submit a ticket for support or call us on 0800 073 42 43.

If it's the Eploy Knowledge Base you need for a library of user-guides and help documents to take you step by step through how to set up and use Eploy, then system users can head here.

Sometimes all you want to do is login to Eploy, but for some reason, you just can't access the system.

To help in these situations, we have put together a troubleshooting guide to help get you back online and into the database. As a system user, you can access the troubleshooting guide in the knowledge base

It has handy advice such as using the 'forgotten password function' with reset instructions. Click here for the Knowledge Base.

If you still require help then you can of course contact the Customer Success Team by submitting a service request.

Managing user roles and permissions in Eploy gives you flexibility to define system based access by role type, encompassing administrators, hiring managers etc, each assigned specific permissions aligned with their responsibilities.

For further information on this, please contact our customer success team.

Achieve your Hire Purpose with Eploy

Transform your recruitment game! Book a live Eploy demo where we offer an immersive walkthrough of powerful features and seamless workflows. Elevate your hiring process today!

Request a demo, today!